FAQ

We have compiled a list of our most commonly asked questions below.  If you have a question that we have not answered here please feel free to contact us and we’ll get back to you as soon as possible.

We offer a range of sizes in our bikes to suit most riders.  If you are unsure about which size you should be riding then please refer to the Trek mountain bike size guide.

If you are still not quite sure then please contact us online or in store and one of our staff members will help guide you to choose the best option for you.

We do not offer guided tours of the local trails.  We simply offer high-quality trail-ready mountain bikes which are set up to your specifications.  If you are interested in getting some local insight into our trails then contact us and we may be able to make some recommendations to suit your personal riding interests.

You may keep the bike overnight only if you have purchased a multi-day hire.  For multi-day hiring, you will have to contact us directly at [email protected] or call Les on 0468 353 969 and he will provide you with a quote.

Yes, for multi-day hiring please contact Les directly at [email protected] or call 0468 353 969 and he will provide you with a quote.

Our shop is closed on Sundays, however, if you are interested in a multi-day hire please contact Les directly at [email protected] or call 0468 353 969.

For an additional fee when renting your bike we offer you the option to rent Fox safety gear from us.  Below is the equipment included:

  • Fox Flux 2.0 helmet
  • Fox Launch Enduro knee and elbow guards
  • Fox gloves

When you arrive to collect your bike we will size you up to ensure that everything fits you snugly.

The Bosch system on our E-bikes features a heads-up display on the handlebars which displays a range meter for the battery. The range meter will give you an accurate measure of how much further you can ride based on your current level of usage.  It also has a battery level indicator.  This ensures that there are no surprises when it comes to the battery level. 

If you find yourself caught in a worst-case scenario where the battery does go flat, you will still have the ability to pedal the bike.

Yes please feel free to bring along your own pedals when hiring our bikes.  One of our mechanics will install them on the bike for you when you arrive.  We will also remove them for you when you return the bike.  Please refrain from installing or removing the pedals yourself to avoid the risk of damage.

We give you a choice of Shimano clipless pedals or Bontrager flat pedals.  If you require a different brand please contact us and we may be able to assist you.

Our shop is just over 3km from the mountain bike park, in our experience that is about a 10-minute ride and is a great warm-up before hitting up the trails.  We’ll provide you with a map before you leave if you require one.